ebay seller customer service : NEXT LEVEL
TREW
2,037 Posts
so i copped a few lps off the 'bay and was emailing the seller to figure out the proper shipping costs, she sent two invoices with one lp each, instead of a combined invoice. she was giving me the run around after a few back-and-forths, and after never answering my question re: shipping, she dropped this customer service gem:"Please leave me alone and just pay for the two items that you have won."dope! i read this as "where's my money dick? pay up or slag off."keep in mind, this is a woman had had up until that point signed all her emails with the phrase "Thanks and God bless in Jesus Precious Name..."Golden Rule in full e.f.f.e.c.tadd on if you've got more tales from amateur hour @ eBay University.
Comments
If he didn't pay for the items...do a non-paying bidder report to collect your fees. Once your fees are credited back to you, his negative feedbacks will be removed (his comments will still show but the negative "points" will be removed).
fees were credited back to me and he left a negative a week or so later.
ive been having email exchanges with ebay and they wrote:
i'll have to see what happens.
Did this guy respond to the non-payment alert process? Maybe if he does NOT, that's the only way to get the negative removed...
Yeah, I think them not responding to the non-payment notice might be the key. I had this happen with a guy who actually went on to leave me positive feedback after he'd taken forever to pay and eBay removed it.
1) Ask this apparently super reputable Ebay seller if he'll consider trade. He replies that he'll consider a good trade. So he agrees to trade about 19 or so Hungarian prog/psych/iron curtain jazz LPs (some of which are fairly rare, some not so rare where he is . . . nothing too too rare) for my jazz LP worth a few hundred and post costs paid. Buy one of his records through ebay.
Send him $100+ through paypal with the instructions denoting all the records owed in exchange for the trade to be mailed out-- so that I have a record through Paypal of the transaction.
Send the record out. Insure it. And I guess I mark "goods of value" instead of "gift." Buy a couple more records from dude and ask if he can send them with the others to be sent. He can. Pay him promptly through Paypal. Contact him last week asking if he'd sent my records, as the one I sent should have arrived some time ago. Only then does he inform me that Hungarian customs have placed a $30 duty on it and he wants me to email him that money. I ask him to explain more clearly because his wording was a bit awkward and I wanted to make sure I knew what he was getting at. No response. I tell him that I'm not just going to send him $30 and remind him that I've sent more than $600 in funds and goods. More than fair. No response. Have been checking to see if he's leaving other buyers feedback while ignoring my messages. In the meantime, I've filed a Paypal dispute that I'll escalate if dude doesn't get back to me after this week. Also contacted USPS about the package so that they can do an inquiry with Hungarian customs. Apparently this guy doesn't want customs to know his name, and I'm not a vindictive person, but I'm still pursuing the inquiry. Dude was paid some while ago and has not left positive feedback, so I'm also concerned with retaliatory BS.
2) Bought two inexpensive records a while back. Paid promptly. Seller left positive feedback, but I guess has been spotty just in this past month or so with sending out items. Previously had a nearly unblemished record and a lot of sales. No responses. This one should be a wrap soon.
A couple years ago, I bought PE and Ras Kass "Van Gogh" promo posters through Ebay from this seller who apparently had neither item in stock, and only refunded me the cost of one poster minus shipping. Seller still advertised both items. Wouldn't be surprised if that Ebay store advertises both items to this day.